Terms of sale
Last updated: November 7, 2026
Article 1 β Seller identification
The CocoonWrap website is operated by Kone&Co, SIREN 830 009 973. Email: hello@cocoonwrap.store.
Article 2 β Purpose
These terms govern sales of products concluded on the CocoonWrap website with consumers.
Article 3 β Products
CocoonWrap sells wearable USB-powered heated shawls and their accessories (power bank, gift box). The essential characteristics of the products are shown on their product page. Electrical products must be used in accordance with their instructions and the safety precautions stated on the site.
Article 4 β Prices
Prices are shown in euros, all taxes included. The total amount, including any shipping costs, is shown before the order is confirmed. Discounts are applied according to the conditions displayed on the site.
Article 5 β Orders
The customer selects their products, checks the content of their cart, its price and their delivery details, and can correct any errors before confirming. An order confirmation is sent by email. If a product is unavailable, the customer is informed and refunded.
Article 6 β Payment
Payment is made using the methods offered at checkout and is processed by a secure payment provider.
Article 7 β Delivery
Shipping is free to France and the European Union. Indicative timeframes (preparation within 1β3 business days, delivery in 8β18 business days) are detailed in the Shipping Policy. In the event of delay, the legal provisions relating to delivery remain applicable.
Article 8 β Right of withdrawal and returns
Consumers have a legal period of 14 days from receipt to withdraw. CocoonWrap extends this period to 30 days. The terms are set out in the Refund Policy. A model withdrawal form is available on request at hello@cocoonwrap.store.
Article 9 β Legal guarantees
Consumers benefit from the legal guarantee of conformity and the guarantee against hidden defects, independently of the right of withdrawal.
Consumers have two years from delivery of the goods to invoke the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only needs to establish the existence of the lack of conformity, not the date it appeared. The legal guarantee of conformity entitles the consumer to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience. If repair or replacement is refused, takes longer than thirty days, causes major inconvenience, or fails, the consumer may obtain a price reduction or terminate the contract with a full refund on return of the goods. These rights result from Articles L. 217-1 to L. 217-32 of the French Consumer Code. Consumers also benefit from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect.
The French-language version of these terms, including the full legal guarantee information box, prevails.
Article 10 β Complaints and mediation
Any complaint can be sent to hello@cocoonwrap.store. After a written complaint that has not been resolved amicably, the consumer may refer the matter free of charge to a consumer mediator.
Article 11 β Personal data
Personal data is processed in accordance with the Privacy Policy.
Article 12 β Governing law
These terms are governed by French law, without prejudice to mandatory consumer protection provisions.